Sales and Shipping Policies
Our Guarantee
We guarantee that our plants, tubers and bulbs will arrive to you in good condition and be true to name. We guarantee the same when we sell products at markets.
Tubers, bulbs, rhizomes, corms etc are shipped in sawdust to prevent them from drying out. They need to be potted up as soon as they arrive.
Plants and tubers et. al. are living items, so they each have preferred conditions. There's plenty of information about growing plants on our website. Please read our growing guides in the Education section.
We are human and mistakes can happen. If you have received the wrong product we will refund you in full or replace the plant. The same plant may not be available immediately as numbers are limited each season.
If there are any issues with your dahlia tubers you must contact us within 72 hours to solve the problem. Beyond that time we can not offer refunds, replacements or credit. Dahlia tubers are living organic tissue and we can not control your environment or gardening practices.
Unpacking your dahlia tubers:
Your dahlia tubers will arrive in sawdust in paper bags. This is to protect them, moderate extremes of humidity and temperature and prevent them from drying out. Your tubers should be removed from these bags immediately when you receive them and then either potted up or stored correctly until planting time.
For storage advice do read our dahlia growing guide and watch our youtube videos
Shipping Policies:
Pickup is not available. We don't have the time and infrastructure to manage this. We are not a grocery store.
Apollo Farm NZ takes great care in carefully packaging plants and dahlia tubers.
We usually use NZ Post Couriers as we have found them to be the most careful and reliable courier service provider in NZ over many years. You will be sent a tracking number when your order is dispatched.
In the unlikely event that a plant or product arrives damaged, is delayed or is lost please contact us within 72 hours so we can sort this out this with our shipping provider.
For a full list of NZ Post Courier Service terms refer to their website here. For a full list NZ Post Terms and Conditions refer to their website here.
Please note we do not normally cannot ship to NZ Islands such as Great Barrier and the Chatham Islands at this time. Contact us for a special quote.
Due to products varying in weight and dimensions, some product types can not be combined. If your order contained various product types, an additional shipping fee may be charged. IN this instance, you will be contacted via email.
Sales Policies
In the event that we can not supply the items you purchased you will be given the options of a refund in full or the option of a substitute item.
Apollo Farm NZ reserves the right to limit sales to individuals or businesses. This is in order to ensure that rare historical dahlias can be preserved and enjoyed by many gardeners, not just a limited few.
Please note the NZ Consumers Guarantees Act 1993 and associated amendments does not apply to products purchased for a business purposes, that includes but is not limited to: flower farms selling flowers, florists, wedding venues et. al.
Apollo Farm NZ reserves the right to limit, cancel or suspend sales if the following is activities occur or are suspected:
1. Purchasing with the intention of reselling at a higher price on social media platforms, Trademe.co.nz, Facebook marketplace or any other market, online or in person.
2. Fraudulent transactions as per New Zealand business laws including. the Fair Trading Act.
3. Your order exceeds the stated quantity restrictions on limited supply products.
4. We reserve the right to subtracted credit card fees, bank fees, third parties processing fees and an administration from any refunds that may occur that may result from transactions in accordance with the condition of points 1, 2, 3 aforementioned.