Garden Tool Sales & Shipping Polices

Our Guarantee

1.We guarantee that our garden tools are designed for and excellent at the stated tasks in the garden as per each product description.  Each tool has a specific purpose. Using it for a purpose it is not designed for will not be covered by a warranty. For example, our spades are very strong garden tools but they are not crowbars suitable for removing tires from mining trucks.

2. Generally, if the customer follows the tool care guide on our website, our Japanese garden tools will last 20-30 years under standard use consumer conditions. They may last longer if properly maintained. Using the tool for the purpose it was not designed for may shorten the life of the tool. 

Shipping Policies:

Pickup may be available if we have time. Do contact us. Apollo Farm NZ takes great care in carefully packaging garden tools and we have much practice at this. This is most convenient for both parties.

We usually use NZ Post Couriers as we have found them to be the most careful and reliable courier service provider in NZ over many years. You will be sent a tracking number when your order is dispatched. 

In the unlikely event that a plant or product arrives damaged, is delayed or is lost please contact us within five business days so we can sort this out this with our shipping provider. 

For a full list of NZ Post Courier Service terms refer to their website here. For a full list NZ Post Terms and Conditions refer to their website here. 

Please note we do not normally cannot ship to NZ Islands such as Great Barrier and the Chatham Islands at this time. We can ship there but you will need to contact us for a special quote.

Due to products varying in weight and dimensions, some product types can not be combined. If your order contained various product types, an additional shipping fee may be charged. In this instance, you will be contacted via email.

Sales Policies

In the event that we can not supply the items you purchased you will be given the options of a refund in full or the option of a substitute item.

Please note the NZ Consumers Guarantees Act 1993 and associated amendments does not apply to products purchased for a business purposes, that includes but is not limited to: flower farms selling flowers, florists, wedding venues et. al. 

Apollo Farm NZ reserves the right to limit, cancel or suspend sales if the following is activities occur or are suspected: 

1. Purchasing with the intention of reselling at a higher price on social media platforms, Trademe.co.nz, Facebook marketplace or any other market, online or in person.

2. Fraudulent transactions as per New Zealand business laws including. the Fair Trading Act. 

3. Your order exceeds the stated quantity restrictions on limited supply products.

4. We reserve the right to subtracted credit card fees, bank fees, third parties processing fees and an administration from any refunds that may occur that may result from transactions in accordance with the condition of points 1, 2, 3 aforementioned.